App Design

Museum Audio Guide

The client had an outdated audio guide for their two museums that they wanted pair replacement with an emphasis on user experience. This audio guide can access random stop numbers as well as take you on a tour through a very large facility.



We walked the facility and took the main collection tour, noting any pain points in navigation. The facility doesn't have robust way-finding signage, producing a particular challenge. We conducted in-person UX workshops, mapping the user experience from when a user arrives, the different paths they can go down based upon wants, and outcomes. We made a list of pain points on the different journey maps.

Museum Audio Guide User Flow Workshop - sticky notes on a wall

The user journey with known pain points

Museum Audio Guide User Flow Workshop - Person looking at sticky notes and comps on a wall

Where app usage enters the journey

User Flow

Taking in all the requirements, and our proposed navigation, I created user flows for the application.

User Flow chart connecting the different pages and interactions of the museum app


Combining our user research, journey mapping, and product requirements, I put together some robust initial wireframes for the project in combination with a UX Plan document that included User Stories.

Museum Audio Guide iPhone Wireframe- Home Page

Homescreen: where you can choose a tour or enter a artwork number

Museum Audio Guide iPhone Wireframe - Tour Home

Tour Screen 

Museum Audio Guide iPhone Wireframe - Artwork with Audio Player

Image Screen

User Testing

After the initial wireframes and UX plan was presented to the client, in-person User Experience testing was performed with a wireframe prototype that I put together in Invision. We summarized our findings to the client and decided to make adjustments to the wireframes based upon our findings. For instance, "Eat and Shop" was initially combined together - but we found that users would prefer it to be separate. (If you're looking for a food break, you aren't necessarily looking to shop even though both are considered "Points of Interest"


Taking in all the feedback from the client and testing, I did a round of designs for the application.

Dark Mode

To show the client a second design option, I created a fed dark mode screens.

Museum Audio Guide iPhone Design - Tour Navigation
Museum Audio Guide iPhone Design - Individual Tour
Museum Audio Guide iPhone Design - Dark Mode Tours
Museum Audio Guide iPhone Design - Dark Mode Homepage

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Sara Cannon is a Design and Digital Strategy Consultant, UX/UI Designer, Creative Director, & Artist.
Have a project I could help you with? Contact me at

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