The client had an outdated audio guide for their two museums that they wanted pair replacement with an emphasis on user experience. This audio guide can access random stop numbers as well as take you on a tour through a very large facility.
We walked the facility and took the main collection tour, noting any pain points in navigation. The facility doesn't have robust way-finding signage, producing a particular challenge. We conducted in-person UX workshops, mapping the user experience from when a user arrives, the different paths they can go down based upon wants, and outcomes. We made a list of pain points on the different journey maps.
The user journey with known pain points
Where app usage enters the journey
Taking in all the requirements, and our proposed navigation, I created user flows for the application.
Combining our user research, journey mapping, and product requirements, I put together some robust initial wireframes for the project in combination with a UX Plan document that included User Stories.
Homescreen: where you can choose a tour or enter a artwork number
After the initial wireframes and UX plan was presented to the client, in-person User Experience testing was performed with a wireframe prototype that I put together in Invision. We summarized our findings to the client and decided to make adjustments to the wireframes based upon our findings. For instance, "Eat and Shop" was initially combined together - but we found that users would prefer it to be separate. (If you're looking for a food break, you aren't necessarily looking to shop even though both are considered "Points of Interest"
Taking in all the feedback from the client and testing, I did a round of designs for the application.
To show the client a second design option, I created a fed dark mode screens.
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